We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
To initiate a return, please contact us at:
- E-mail: [email protected]
- Phone Number: +1 646-368-1946
- Instagram: @hatchcollectionofficial
Once your return request is approved, we will provide you with:
- The return address: 17 Bleecker St, New York, NY 10012, USA
- A return shipping label, if applicable.
- Instructions on how and where to send your package.
Important: Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, feel free to contact us.
Please inspect your order upon reception and contact us immediately if:
- The item is defective.
- The item is damaged.
- You received the wrong item.
We will evaluate the issue and make it right.
Certain items cannot be returned, such as:
- Custom products (e.g., special orders, engraved, or personalized jewelry).
- Intimate apparel (e.g., undergarments or swimwear) for hygiene reasons.
- Earrings and pierced jewelry for hygiene reasons.
Additionally, we do not accept returns for:
- Sale items or items purchased at a discount.
- Gift cards.
If you have questions about the return eligibility of a specific item, please contact us.
The fastest way to exchange an item is to:
- Return the item you have.
- Once your return is accepted, make a separate purchase for the new item.
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since your refund was approved, please contact us at:
- E-mail: [email protected]
- Phone Number: +1 646-368-1946
- Instagram: @hatchcollectionofficial
